your privacy matters to Roppen Transportation Services (The "Company", "we" "Taxi Mitra" us" or "our")
The privacy policy ("policy") describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your Information ("Information") that Taxi Mitra may receive through your online access, into Interaction or use of the Taxi Mitra mobile applications (Taxi Mitra app) or our website and Taxi Mitra App are located at https://taximitra.com. (the website and Taxi Mitra app are Collectively referred to as the "Taxi Mitra platform) through your offline interaction with us including mails, phones, in person, etc.
The term "Services" refers to any services offered by Taxi Mitra in accordance with the Conditions -applicable to you (and available on the Taxi Mitra platform) whether on the Taxi Mitra platform otherwise.
Capital terms not defined herein have the meaning assigned to them in the terms and Conditions application to you and available on Taxi Mitra platform.
please read this policy before using the Taxi Mitra platform or Submitting any Information to Taxi Mitra. This policy is the part of and Incorporated within, and is to be read along with, the terms and Conditions. applicable to the users of the Taxi Mitra app available on the Taxi Mitra platform.
By accessing or using Taxi Mitra platform or the services you agree and Consent to this policy, along with any amendments made by the company at its sole discretion and posted on the Taxi Mitra platform from time to time.
Any Collection, processing, retrieval, transfer, use, storage disclosure and protection, of your information will be in accordance with this policy and applicable. laws including but not limited to information Technology. Act 2000.
a. The Information you provide to Taxi Mitra from Time to time, is and will be authentic, correct, Current and updated and you have all the rights, permissions and consents as may be required to provide such Information to Taxi Mitra.
b. Your providing of the Information as well as Taxi Mitra consequent storage, collection, usage, transfer, access, or processing of such Information will not be in violation of any agreement.
c. If you disclose to us any Information relating to other people, you represent that you have the authority to do so and to permit us to use such Information in accordance with this Policy.
Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided here under :-
a. “Captains” means independent third-party vehicle operators or riders who wish to offer services on the Taxi Mitra Platform to a user/Customer.
b. “Co-branded Services” shall have the meaning assigned to the term in paragraph 5(c) hereto.
c. “Customer” shall mean a person who wishes to receive services of the Captains or Vendor Partners on the Taxi Mitra Platform.
d. “Device” shall mean computer, mobile or other device used to access the Services.
e. “Promotion” shall mean any contest and other promotions offered by us.
f. “Personal Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
g. “Usage Information” shall have the meaning assigned to the term in paragraph 3(II) hereto.
h. “Vendor Partner” shall mean third party providers who offers 4-wheeler rental services on Taxi Mitra Platform.
a. Personal Information :- We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Personal Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
b. The Information you provide to us includes the following :-
• Account Information :- Create or update your Taxi Mitra account which may include your email address, name, address, mobile number, gender, date of birth, photograph, login name, password, banking or payment related information (as permitted by Applicable Laws), etc.
• Verification Information :- If you are a Vendor Partner or Captain, we may collect location details, profile picture, call and SMS details, copies of government issued identification documents such as Aadhaar, Permanent Account Number, etc., license details, and other details (KYC), vehicle related documents such as, certificate of registration, permit of vehicle, insurance, pollution certificate etc.
• Background check Information :- We collect background check and identity verification information of the Captains and Vendor Partners. This may include collection of Information such as driver history or criminal records (where permitted by law), and right to work.
• Other Apps :- In case you sign up as a Captain or a Vendor Partner, enable features that require Taxi Mitra access to other applications on your Device aiming to prevent and detect fraud towards the Customers.
• In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that :-
• Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
When you use our Website or Mobile App, we collect and store your personal information. We gather your personal information in order to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with a customized Website experience, to notify you of any updated information and new activities and other related functions offered by us, keep you informed about latest content available on the Website, special offers, and other goods and services , to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with us or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.
• Mobile number
• Your name
• Your email address
• Your geo-location, home address, work address
• Your gender
• Your date of birth and Your credit card or debit card details, occupation, interests, and the like Any information that is openly available and accessible in the public domain or that is provided in accordance with the Right to Information Act of 2005 or any other currently in effect legislation shall not be regarded as sensitive.
In addition to any Personal Information or other information that You choose to submit to Us, we may use a variety of technologies that automatically (or passively) collect certain information whenever You visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that You are Using, the URL that referred You to Our Services, all of the areas within Our Services that You visit and interact with, among other information.
We may, from time to time, collect Information about you through Taxi Mitra Platform or while availing the Services and collect Information from our affiliates or third parties / TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available available marketing lists.
We collect your personal information and aggregate information about the use of our Website to better understand your needs and to provide you with a better experience. We use the user’s personal information to efficiently operate Our platform, to contact and notify Users regarding their matching users, transactions and other activities on the Our platform. We use the information to forward Users trip information from other users and to suggest potential matches. We use Users contact information to find and connect with other users. These types of communications are known as “Operational Communications.” In some cases, operational communications may also contain commercial messages, such as banner ads and special offers. To operate Our platform, including processing your transactions and supporting User activities on the Taxi Mitra platform, we may share User’s personal information with our agents, representatives, contractors and service providers so they can provide us with support services, customer relationship management services and order fulfillment. Specifically, we may use your personal information for any of the following reasons:-
• To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use our Website.
• For customer support and to respond to your inquiries.
• For internal record-keeping purposes.
• Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
• We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
• To improve and maintain our Website (for example, we track information based on your choices; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use your information for troubleshooting purposes, where applicable).
• To periodically send promotional emails to the email address you provide regarding new products from us, special offers from us, or other information about us that we think you may find interesting.
• To contact you via email, telephone, or mail, or, where requested, by text message, to deliver certain products or services or information you have requested.
• For our market research purposes, including, but not limited to, the customization of the Website according to your interests.
• We may use your demographic information (i.e., age, location, and other various data) to more effectively provide you the products and services of your choice on our Website.
• To resolve disputes, to protect ourselves and other users of our Website, and to enforce our Terms of Use.
• We may combine the aggregate data with the personal information we collect about you.
• From time to time, we may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, we shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.
Your personal information is an important part of our business and we are not in the business of selling it to others. We share your personal information only to categories of persons that are either subject to this Privacy Policy or if required by law.
Taxi Mitra may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot provide or directly avail any services given on the Website. If you wish to provide or avail any services given on the Website such may be made by your legal guardian or parents.
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information.
When you access our Website, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Once your information is in our possession, we adhere to strict security guidelines in compliance with the (Indian) Information Technology Act, 2000, protecting it against unauthorized access.
We confirm that we have complied with reasonable security practices and procedures as given in Information Technology (Reasonable security practices and procedures and sensitive personal Information) Rules, 2011.
Taxi Mitra retains user data for as long as necessary for its purposes. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data.Users may request deletion of their account at any time throughout the feature in the app or by sending a mail to Taxi Mitra support as given in the App. Taxi Mitra may retain user data after a deletion request due to legal or regulatory requirements or for the reasons stated in this policy. Following an account deletion request, Taxi Mitra suspends the user’s account, and will retain the user’s data collected till that point of time. To preserve the integrity of our databases, subject to legal and regulatory requirements, standard procedure calls for us to retain information submitted by members for an indefinite length of time. Taxi Mitra understands your submissions as consent to store all your information in one place for this indefinite length of time as we prefer. Also, by using the Taxi Mitra platform, you do hereby represent and warrant that you understand and agree that all information submitted by you through the Taxi Mitra platform or otherwise to Taxi Mitra becomes the property of Taxi Mitra and may be used in the sole discretion of Taxi Mitra in accordance with this privacy policy and the terms of use.
Your Taxi Mitra profile is protected with OTP sent to registered mobile number, so that only you and authorized Taxi Mitra employees have access to your account information. In order to maintain this protection, do not give your OTP to anyone. Taxi Mitra staff will never proactively reach out to you and ask for any personal account information, including your OTP. If you share a computer or mobile with any other, you should sign out of your Taxi Mitra account and close the browser window before someone else logs on. Taxi Mitra makes every effort to ensure that your information is secure on its system. Taxi Mitra has staff dedicated to maintaining privacy policy as set forth herein and other privacy initiatives, periodically reviewing web security and making sure that every Taxi Mitra employee is aware of our security practices. Taxi Mitra cannot guarantee the security of any information you transmit to us and you do so at your own risk. Taxi Mitra expressly disclaims any liability that may arise should any other individual obtain the information you submit on the Taxi Mitra platform. Taxi Mitra has security measures in place to protect against the loss, misuse and alteration of the information under our control.
By using the Website and/ or by providing your information, you acknowledge our use of your personal information in the manner as set out in this Privacy Policy.
If you choose to visit our Website, your visit and any dispute arising out of this Privacy Policy is subject to our Website's Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of Indian courts shall have the exclusive jurisdiction.
Email: hr.taximitra@gmail.com
Phone: +91 8521262794,7366991020